Shipping Policy

SHIPPING & DELIVERY
Delivery
WORLDWIDE SHIPPING - 100% TRACKED.

Orders are being dispatched from our warehouse , within 1-3 business days after placing the order(In addition to holidays, such as Spring Festival).

Affected by Covid-19, there will be some delay on the delivery.

Your order will be delivered to you via or your local postal services.


Shipping time
Depending on where you live, shipping usually takes:

Germany: 20-40 days
Europe: 20-40 days
USA & Canada: 15-25 days.
AUSTRALIA & NZ: 15-30 business days. ( temporary extended due to covid)
Rest of the World: 15-40 days
Please note that these time frames apply to regular (non-pandemic) circumstances. Due to pandemic, depending on your location regulations, there might be slight delays on top of standard delivery times. We ask you to give up to 10 days on top of regular delivery time before getting in touch with our customer service team.


Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please note that it might take from 1 to 3 business days for tracking to start showing information. Once the package gets taken from us, it travels to the DE-Frankfurt logistics center, where it gets scanned and starts updating tracking status, and it is not unusual for a shipment to go more than 24 hours without an update while in transit.


Having issues with your delivery?
If you have any questions regarding the shipping and delivery of your order, please feel free to contact us, and we will be happy to assist you.











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